Privacy Policy

1. Who we are

GuestAgenda is an event agency offering corporate events, private celebrations and poker-party style experiences. For privacy enquiries, you can contact us using the details in the contact block on this page.

2. The information we may collect

Depending on how you interact with us, we may collect:

• your name, email address and phone number
• event details such as date, guest count, location, venue and service type
• messages, planning notes and booking-related correspondence
• business details where you enquire on behalf of a company
• billing and transaction-related details needed for quoting or invoicing
• website usage information collected through cookies and similar technologies

3. How we collect information

We collect information directly from you when you submit a form, email us, call us, subscribe to updates, request a quote or engage our services. We may also collect limited technical information automatically through cookies, analytics tools, embedded maps, hosting infrastructure and similar website services.

4. Why we use personal information

We use personal information to:

• respond to enquiries and prepare proposals or quotes
• plan, deliver and manage booked event services
• communicate with you about event logistics, scheduling and changes
• operate our website and improve usability, performance and security
• send service-related communications
• send marketing or update emails where you have consented or where otherwise permitted by law
• maintain internal records, administration and compliance processes

5. Marketing communications

If you subscribe to updates or otherwise agree to receive marketing communications, we may send you emails about our services, event ideas or related updates. You can unsubscribe at any time using the unsubscribe option in the message or by contacting us directly.

6. Disclosure of information

We may disclose personal information where reasonably needed for our business operations, including to:

• venues, suppliers, contractors and service partners involved in event delivery
• website, hosting, analytics, form, email and technology providers
• professional advisers such as accountants, insurers or legal advisers
• government, regulatory or law-enforcement bodies where required by law

We do not sell personal information as a standalone business activity.

7. Overseas handling

Some technology providers we use may store or process data outside Australia. Where this occurs, we aim to work with reputable providers and to limit disclosure to what is reasonably necessary for the service being used.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No system is completely secure, but we use administrative, technical and practical measures appropriate to the type of information we hold.

9. Retention

We keep personal information only for as long as reasonably needed for enquiry handling, service delivery, recordkeeping, compliance, dispute management and legitimate business administration. Information that is no longer required may be deleted, de-identified or securely archived where appropriate.

10. Access and correction

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding.

11. Complaints

If you have a privacy concern, please contact us first so we can review the issue and try to resolve it. When contacting us, include enough detail for us to understand the concern and respond properly.

12. Third-party links and services

Our website may contain links to third-party services, including external websites, embedded maps or form providers. Their privacy practices are governed by their own terms and policies, not this Privacy Policy.

13. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, providers or legal obligations. The latest published version on the site applies from its effective date.